Frequently Asked Questions
Everything you need to know about your Black Lapel experience.
How long does it take to receive my custom order?
Standard delivery for our custom garments typically takes 4 to 6 weeks. This includes the precision crafting of your items and thorough quality control checks before shipping.
What is your Flawless Fit Guarantee?
We are committed to a perfect fit. If your garment requires minor adjustments, we provide a local tailor reimbursement. If the fit cannot be fixed, we will remake the item from scratch at no additional cost.
Do you ship internationally?
Yes, Black Lapel ships to most countries worldwide. International shipping rates and delivery timelines vary by location and will be calculated during the checkout process.
How do I submit my measurements?
You can follow our easy-to-use online video guides to measure yourself at home. Once submitted, our master tailors review your profile to ensure all proportions look accurate before production begins.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Can I change my order after it has been placed?
Since every piece is custom-made, you have a 24-hour window after placing your order to make changes to your measurements or design preferences before the fabric is cut.